Effective Date: 3rd March 2025
1. Introduction
Epione Wellness Coach, we is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you use our services, including our website, coaching sessions, and other interactions (collectively, the "Services").
2. Information We Collect
We may collect the following types of information:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and any other contact information you provide.
- Health and Wellness Information: During coaching sessions, we may collect information about your physical, mental, and emotional health, lifestyle, goals, and progress. This information is considered sensitive and is treated with utmost confidentiality.
- Payment Information: If you purchase our Services, we will collect payment information, such as credit card details, through secure third-party payment processors. We do not store your full credit card details.
- Website Usage Information: We may collect information about how you use our website, such as your IP address, browser type, pages visited, and other usage data.
- Communication Information: We may retain records of our communications with you, including emails, messages, and notes from coaching sessions.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our Services.
- To communicate with you about your coaching sessions, appointments, and other relevant information.
- To process payments and manage your account.
- To personalize your coaching experience.
- To analyze website usage and improve our website.
- To comply with legal obligations.
- To send you promotional material, if you have opted in.
4. Information Sharing and Disclosure
We will not sell, rent, or share your personal information with third parties except as described in this Privacy Policy:
- Service Providers: We may share your information with third-party service providers who assist us in providing our Services, such as payment processors and website hosting providers. These providers are contractually obligated to protect your information.
- Legal Compliance: We may disclose your information if required by law or in response to a valid legal request.
- Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
- With your consent: We may share your information with third parties if you have given us explicit consent to do so.
- In case of a business transfer: if our company is sold, or merged, customer information may be transfered as part of that transaction.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Sensitive health information is kept confidential.
- Payment data is handled by secure third-party processors.
6. Data Retention
We will retain your personal information for as long as necessary to provide our Services and as required by law.
- Coaching records may be kept for a set period of time as required by professional standards.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request to correct any inaccuracies in your personal information.
- Deletion: You can request to delete your personal information, subject to legal limitations.
- Objection: You can object to the processing of your personal information.
- Data Portability: You can request to receive your personal information in a portable format.
- Withdraw consent: You can withdraw consent at any time, when we are using your personal information based on consent.
To exercise these rights, please contact us at neroni@epionewellnesscoach.com.
8. Children's Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our Services after the changes are posted constitutes your acceptance of the new Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
neroni@epionewellnesscoach.com